Ordering - You may place orders in several ways. By E-Mail, fax (858) 272-3912
or phone (619) 488-3023

What is needed:

• Item number(s) to purchase and quantity
• Billing address and Shipping address (see below for shipping cost information)
• Payment information. We accept Visa and Mastercard. Please provide card type, number, exp. date and name as it appears on card along with your signature. We also accept ATM/debit cards which display the Visa or Mastercard symbol.
• If you choose to send a personal check/money order, your order will be processed as soon as the check clears.

Sales Tax: California Resident include 7.75% sales tax.
Warranties: At Dreamworks, we inspect and select each piece of glass. However, the nature of stained glass, unlike window plate glass, is such that occasional bubbles,lines, nicks and scratches may occur. As we wish for you to be a repeat customer, we make every effort to avoid such blemishes, but be aware that some may exist.

Returned Goods: Goods may be returned under two conditions:

1.  Goods damaged in shipping. Return items in original box. Items must be shipped back to Dreamworks through the original shipper.
2.  Goods returned for any other reason: Return to Dreamworks in original packaging. Purchaser will be charged 20% restocking fee.

Shipping: Dreamworks ships via UPS, US Mail and Federal Express. Shipping rates are as follows for the U.S. Contiguous 48 states, HI, AK and International rates quoted by faxed request. Shipping is not only determined by the weight of the product, it is also determined by the zip code (zone) product is shipped to, so for an advance notice of shipping cost please let us know the product to be ordered along with the shipping address and we'll let you know the shipping cost for that order.

1. Windows (including W- and some M- items) are shipped UPS ground in a solid hand-made wood crate starting at a rate as low as $30.00 for the first item and $15.00 for each additional item. Shipments to Hawaii and Alaska will be slightly more due to higher rates.
2. Smaller items (including S-,D-,C-,B-, and E-standard items) will be shipped USPS Priority Mail at a rate starting as low as $5.95 for the first item and $4.50 for each additional item.
3. Larger items (including S-,E-Pemiums, and some M-) are shipped USPS Priority Mail at a rate starting as low as $9.95 for first item, and $6.50 for each additional item.